Regulation

Regulatory Status

Unitown Hire Limited is regulated by the Ministry of Justice in respect of regulated

claims activities; registration is recorded on the website:

www.claimsregulation.gov.uk

Regulation Reference Number: CRM1616

Registered Address: Brunswick Square, Union Street, Oldham OL1 1DE

Company Registration Number: 04260161

Incorporated in England and Wales.

Complaints Procedure

This document sets out the complaints procedure that will be adopted by Unitown Hire Limited in relation to regulated activities.

1. Upon receipt of a complaint by any means (telephone, fax, letter, e-mail, or via our website) the details will be passed immediately to a member of the management team.

2. Receipt of the complaint will be acknowledged within 48 hours in writing or by electronic means.

3. The acknowledgement, either written or by electronic means, will confirm the name of the person and or/job title who will be investigating the complaint.

4. A copy of the complaints procedure will be included with the acknowledgement letter.

5. The complaint will be investigated by a person who is competent to do so.

6. Any person handling a complaint will have the authority to settle the dispute or have direct access to someone who has the necessary authority.

7. Any person handling a complaint will have the authority to offer redress (financial or not and where appropriate) or have direct access to someone who has the necessary authority.

8. Within four weeks Unitown Hire Limited will send either a final response or a holding response explaining why it is not in a position to provide a final response.

9. Within eight weeks Unitown Hire Limited will do one of the following:
- send a final response
- send a holding response explaining why it is still not in a position to provide a final response.
- inform the complainant that they may refer the handling of the complaint to the Claims Management Regulator (name and address will be supplied)

10. Unitown Hire Limited may decline to consider a complaint that is made more than six months after the complainant became aware of the cause of the complaint.

Unitown Hire Ltd is registered and incorporated in England & Wales, Company Registration Number: 042601161. Registered Office: Brunswick Square, Union Street, Oldham, OL1 1DE.